What I do
If a client reports a leak, flooding, a burst pipe or anything urgent, I make sure it reaches the team right away. Emergencies that come in through the website or the after hours line are flagged and sent to the team as urgent. Text alerts to the team and confirmation texts to the client are next.
A day in my work
- 01
Flags an emergency from the website chat or an after hours call
- 02
Sends the team an urgent alert with the caller's details
- 03
Confirms to the client that help is on the way, once texting is approved
Try it
Live. Emergencies from the website, the after hours line and the emergency text line reach the team as urgent alerts. Team and client texts switch on after a dry run.
Where this fits in your business
Urgent client issues reach the right person in under a minute.
